Contact
Reach us in writing, at one address
Every inquiry — from a business exploring a recovery program to a consumer with a question about a notice — is answered by email so there is always a written record. Our address is:
Contact forms
For Businesses
Recover debt
Tell us about your receivables — industry, approximate volume, average balance, and account age. We will reply by email with a recommended program, fee structure, and onboarding steps. No obligation.
For Consumers
Questions about a notice
If you received a letter or message from us, you can use this form to ask a question, dispute a debt, request verification, or ask us to stop contacting you. Please include the reference number from your notice. Read our consumer guide first if you have not.
Direct Email
Prefer your own email client?
Write to support@ivyrecoverygroup.com from any device. Put a short description in the subject line — for example, "Proposal request," "Dispute – Ref 12345," or "Stop contact" — and we will route it to the right team.
We respond to all inquiries by email. For consumer disputes and cease requests, the date we receive your email is the date your request takes effect.
Written correspondence
Mailing address: [PLACEHOLDER: mailing address if required]
State and federal rules commonly require a debt collector to disclose a mailing address to consumers. Fill this in before launch.